Support Guidelines

HEMCO support is maintained by the GEOS-Chem Support Team (GCST). The GCST members are based at Harvard University and Washington University in St. Louis.

We track bugs, user questions, and feature requests through GitHub issues. Please help out as you can in response to issues and user questions.

How to report a bug

We use GitHub to track issues. To report a bug, open a new issue. Please include all the information that might be relevant, including simulation log files and instructions for replicating the bug.

Where can I ask for help?

We use GitHub issues to support user questions. To ask a question, open a new issue and select the question template.

What type of support can I expect?

We will be happy to assist you in resolving bugs and technical issues that arise when compiling or running HEMCO.

Even though we can assist in several ways, we cannot possibly do everything. We rely on HEMCO users being resourceful and willing to try to resolve problems on their own to the greatest extent possible.

How to submit changes

Please see “Contributing Guidelines”.

How to request an enhancement

Please see “Contributing Guidelines”.